BBC Africa Eye has exposed PCEA Thogoto Care Home for the Aged for caning the elderly.
According to investigations done by BBC Africa Eye, the elderly at PCEA Thogoto care home are neglected and mistreated.
Secret filming shows staff members physically mistreating residents, dumping food directly onto tables without any plates, and leaving medical conditions untreated.
The undercover footage shows that moments before, three staff dressed in purple uniforms, surround an old woman by a metal gate flanked by sheets of corrugated iron at the perimeter of the home's garden.
"Hit her on the buttocks. Beat her," a member of staff urges a stick-wielding colleague. "Where were you heading to on that side?" asks one of the staff. "You were called and refused to come back."
The elderly woman appears frightened and confused. "Oh, please forgive me," she says. A staff member can then be seen hitting the elderly woman's bottom with a wooden stick.
Some staff admit to caning the residents to calm them down. "Sometimes you have to use force, Even carers who start being polite, they find themselves being aggressive towards residents."
An elderly man narrates that he has been suffering from a skin condition but the home has refused to take him to the hospital. He says the staff are rude whenever he asks for medical attention. They claim they have no money.
The care home was set up by the Women's Guild of the local PCEA church but is now managed independently. It is home to around 50 elderly women and men.
The elderly are left to feed themselves and sometimes they end up sleeping on empty stomachs. The managers of the home show no sympathy to the residents.
One of the undercover reporters filmed an elderly woman using her hands to eat food left directly on the table without a plate because she was unable to feed herself with a spoon.
A former care worker said they witnessed similar scenes, describing how staff told her not to assist residents with their meals.
Most of the food at the home is donated, and on three occasions the undercover reporters saw food being loaded into a senior staff member's car.
A former carer from the home alleged food was being stolen by staff.
The manager, Jane Gaturu, presented an image of a safe haven, where residents were well fed and cared for. She denied allegations of neglect and mistreatment.
