Safaricom has announced that they will now use Bonga Points to settle Okoa Jahazi for defaulters.
Safaricom customers who delay paying their Okoa Jahazi credit, will have their Bonga Points automatically deducted.
The Okoa Jahazi service is a calls and SMS credit advance that requires customers to settle within 5 days.
An advance-fee of 10 percent is charged for each Okoa Jahazi request, resulting in a customer receiving 90 percent of the credit advance.
Safaricom subscribers earn loyalty points referred as Bonga Points when using the mobile network operator services. The program which was started in 2017 is aimed at giving subscribers a point for ever 10 shillings spent on airtime.
The move is designed to address defaults while also reducing the value of billions of shillings’ worth of outstanding Bonga points.
The new development comes less than three months since Safaricom reversed a plan to put an expiry date on its Bonga loyalty programme that had amassed Sh4.5 billion in liabilities by March 2022.
Safaricom had termed the move to expire the unused Bonga Points as a business decision aimed to incentivise redemption with liabilities hitting Sh4.5 billion end of March 2022.
